Terms and Conditions

Welcome to Atlantic Edu Research. Please take a moment to review the following terms and conditions that govern your use of our website and the services we provide. By using our website and purchasing our services, you agree to be bound by these terms and conditions.

1. Our Agreement as Your Agency:

Atlantic Edu Research serves as an agency that connects qualified experts with customers for the purpose of providing original research and assessment services.
The customer appoints Atlantic Edu Research (referred to as “the Agency”) to locate an expert (referred to as “the Expert”) to carry out research and/or assessment services (referred to as “the Work”) during the agreement’s term, subject to these provisions.
The Agency reserves the right to refuse any order at its discretion and will issue a refund for any payment made by the customer for that order.
Prices and delivery times listed on the Agency’s website are for reference purposes. If an alternative price or delivery time offered to the customer is not acceptable, the Agency will refund any payment made for that order.
If the customer is unsatisfied with the quality of the Work, they have available remedies as outlined in this agreement.
The customer is not allowed to directly contact the Expert. The Agency will act as an intermediary between the customer and the Expert.

2. Ordering and Payment:

Customers can place orders for Work through our website.
Payment is required in advance for all orders.
Accepted payment methods are detailed on our website.

3. Delivery:

Work will be delivered to the customer’s specified email address on or before the agreed-upon delivery date.

4. Amendments:

Customers can request amendments to the Work within seven days of delivery. Amendments will be carried out at the discretion of the Agency and Expert.

5. Plagiarism and Originality:

All Work delivered to customers will be original and free from plagiarism. Customers are responsible for ensuring the Work is used ethically and in accordance with academic guidelines.

6. Customer Feedback:

We welcome feedback from customers to continuously improve our services.

7. Privacy:

We treat customer information with utmost confidentiality. Please refer to our Privacy Policy for more details.

8. Limitations of Liability:

Our liability is limited to the amount paid by the customer for the Work. We are not responsible for any indirect or consequential losses.

9. Termination:

Either party may terminate this agreement with written notice.

10. Governing Law:

These terms and conditions are governed by and construed in accordance with the laws.

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

Term of Appointment

The agreement between the Customer and the Agency (collectively referred to as “the Parties”) shall commence once the Agency confirms the availability of a suitable expert for the Customer’s order (“Order”) and receives payment from the Customer (the “Commencement Date”).
The Agreement will remain in effect between the Parties until the specified time period for amendments has expired, except as otherwise provided in the following clauses, and may be terminated earlier by either party as outlined in these provisions.
The following clauses shall continue to apply following the termination of the agreement between the Parties: 7 (Plagiarism), 8 (Data Protection), 10.5 (Paid Amendments), 12, 14, and 15 (Refunds and Payment Up Front), and 16 (Copyright).

Agency Services

To fulfill the Customer’s Order for research and/or assessment services, the Agency will assign a suitably qualified expert deemed to possess appropriate qualifications and experience for the Order.
The Agency commits to using reasonable skill and judgment in the selection of a suitable expert, taking into consideration their qualifications, experience, and quality record with the Agency, as well as any available information about the Customer’s degree or course.
Once the Agency has secured a suitable Expert and received payment from the Customer, the Customer acknowledges that the Order becomes binding, and no refund will be issued.
If the Agency has accepted a deposit from the Customer, the Customer agrees to settle the outstanding balance at least 24 hours before the due date of their Order. Failure to do so may result in a delay in the delivery of the Customer’s Work.

Co-operation

The Customer is responsible for providing clear briefings and ensuring the accuracy of all facts related to the Order.
The Agency will fully cooperate with the Customer and exercise reasonable care and skill to ensure the success of the Order, as expected from a competent research agency. The Customer is expected to assist the Agency by providing all relevant information at the outset of the transaction and cooperating throughout if the Expert requires further information or guidance.
The Customer acknowledges that failure to provide necessary information or guidance during the transaction may lead to delays in the delivery of their Work. The Agency shall not be held responsible for any resulting loss or damage. In such cases, the ‘Completion on Time Guarantee’ will not apply.

Approvals and Authority

In cases where the Expert or the Agency requires confirmation of specific details, they will contact the Customer using the email address or telephone number provided by the Customer.
The Customer acknowledges that the Agency may accept instructions received through these modes of contact and reasonably assume that such instructions originate from the Customer.

Delivery – “Completion on Time Guarantee”

The Agency commits to ensuring the delivery of all Work by midnight on the due date, except when the due date falls on a Non-Working Day (Sunday, Bank Holiday, Christmas Day, Boxing Day, or New Year’s Day). In such cases, the Work will be delivered the following day before midnight.
The Agency guarantees that all Work will be completed on time by the Expert, or they will refund the Customer’s payment in full and provide the Work for free.
The due date relevant to this guarantee is the due date set when the order is assigned to an Expert.
If a variation to the relevant due date is mutually agreed upon between the Agency and the Customer, no refund will be applicable.
The Agency will not be held responsible under this guarantee for delays caused by technical issues arising from third parties or other factors beyond their control. This includes, but is not limited to, problems with Internet Service Providers, Mail Account Providers, Database Software, Incompatible Formats, and Hosting Providers.
The Agency assures that if such technical problems occur within a system they are directly responsible for or one provided by third-party contractors, they will, upon request, provide reasonable evidence of these technical issues to the extent it is available. Alternatively, they will fully honor their Completion On-Time Guarantee.
This guarantee does not apply if any delay results from the death or illness of the Expert or an immediate family member.
If the Customer does not receive their Work on the due date, they agree to contact the Agency through the Customer Control Panel the next day (or the following day after a Non-Working Day) to resolve technical difficulties. A representative will assist them over the phone or through the Customer Control Panel until they can receive the Work. The Agency will provide proof of technical issues, death, or illness upon request, where possible.
If the Customer chooses to delay notifying the Agency of non-delivery, they do so at their own risk. The Agency will not be liable for any delay caused by the Customer’s failure to report non-delivery promptly. Upon request, the Agency will provide proof that the Work was completed on time and uploaded, or that the Work was available to the Customer on time. If the Agency can prove at least one of these situations, the Customer is not entitled to a refund or discount. If the Agency cannot prove at least one of these occurrences, the Customer will receive a full refund and their Work for free. The Customer agrees not to seek any other refund for delivery issues.
The Agency bears no responsibility regarding the Completion on Time Guarantee if Work delivery is delayed due to actions by the Customer. This includes, but is not limited to, failure to pay outstanding balances related to the Order, providing additional information after the order has begun, or altering any elements of the order instructions. Customer delays may result in adjustments to the relevant due date without triggering the Completion On-Time Guarantee.
When the Customer has agreed to ‘staggered delivery’ with the Expert, the Completion on Time Guarantee pertains to the final delivery date of the entire Work and not to individual components of the Work.

Plagiarism Guarantee

The Agency employs plagiarism detection software (scanning against 9 billion web pages, digital books, journals, over 1 million essays, and 200,000 past pieces of work) to ensure that your model answer is free from plagiarism. You will receive a free scan report along with your completed work. The Agency assures that your model answer will be entirely unique and free from plagiarism. In the rare event that you detect plagiarism in your work, the Agency can rewrite it. All orders from our custom model answer company are unique to each customer, with a 100% guarantee. Our writers fully understand the consequences of plagiarism and do not engage in such practices. However, if, on the rare occasion, you do identify plagiarism in your order, please contact the Agency promptly to address the situation. As stated in our Terms & Conditions, no customer can claim any monetary reimbursement if they submit the model answer to their respective institution.

Data Protection

The Customer agrees that the details provided at the time of placing their Order and making payment may be stored on the Agency’s secure database, with the understanding that these details will not be shared with any third party.
The Agency agrees not to disclose any personal information provided by the Customer unless required by a lawful authority or to investigate fraudulent transactions.
The Agency complies fully with the requirements of the Data Protection Act through its privacy policy, available on the Agency’s websites, and can be provided upon request.

Amendments to Work in Progress

The Customer may not request amendments to their Order specification after payment has been made or a deposit has been taken, and the Order has been assigned to an expert.
The Customer may provide the Expert with additional supporting information shortly after full payment or a deposit has been taken, as long as it does not conflict with the details in their original Order specification.
If the Customer provides additional information after full payment or a deposit has been taken, and it substantially conflicts with the original Order specification, the Agency may, at its discretion, obtain a quote for the revised specification or reassign the Order to a different expert, without consulting the Customer. The Customer understands that this may result in a delay in the delivery of their Work, for which the Agency will not be held responsible. In such cases, the ‘Completion on Time’ Guarantee will not be applicable.

Amendments to Completed Orders

The Agency agrees that if the Customer believes their completed Work does not adhere to their exact instructions or the Expert’s guarantees as outlined on the Agency website, the Customer may request amendments to the Work within 7 days of the delivery date, or longer if they have paid to extend the amendments period. Such amendments will be made free of charge to the Customer.
The Customer may submit one request via the Customer Control Panel, including all details of the required amendments. This request will be sent to the Expert for review. If the request is reasonable, the Expert will amend the Work and return it to the Customer within twenty-four hours. The Expert may request additional time, subject to the Customer’s discretion.
In case of disagreement between the Expert and the Customer regarding the amendments, the Agency’s quality control team will evaluate the dispute, and their decision will be final. They may, at their discretion, refer the matter to a different expert for assessment, and the decision of that expert will be binding on both parties.
If the Expert fails to fully comply with the Customer’s reasonable request for amendments, the Customer may request further amendments until the request is satisfactorily addressed.
If the request for amending the Work falls outside the allowed time frame for amendments or if the Customer requests amendments not related to the original Order specification, the Expert may, at their discretion, provide a quote for completing the changes. The Customer can choose whether or not to accept this quote. The Customer acknowledges that payment may be required for such changes before additional work commences.

Refunds

In the event that the Agency agrees to refund the Customer either in full or in part, the refund will be processed using the credit or debit card that the Customer originally used for payment. If no such card was utilized (for instance, when the Customer deposited the fee directly into the Agency’s bank account), the Agency will provide the Customer with the option of a refund via Streamline (part of the Royal Bank of Scotland group) or credit toward a future order. All refund decisions are made at the discretion of the Agency.

Terms of Payment

Unless payment is collected at the time of placing an order, the Agency will contact the Customer via email to request payment once they have identified a suitably qualified and experienced expert to undertake the Customer’s order.
If, at its discretion, the Agency accepts a deposit instead of the full order value, the Customer acknowledges that the full balance remains outstanding and must be paid to the Agency before the Work’s delivery date.
The Customer agrees that once an order is paid for, the expert allocated by the Agency will commence work on that order, and the order cannot be cancelled or refunded. The Customer may choose to continue with the order or cancel it at any time until payment or a deposit is made and the order is allocated to an Expert.
The Customer is bound by the Agency’s refund policies and understands that due to the highly specialized and individual nature of the services, full refunds are only granted under the circumstances outlined in these terms or other occurring circumstances. In such cases, any refund or discount is provided at the discretion of the Agency.
These terms are subject to the ‘Payment Up Front’ terms (Section 15 of this Agreement).

Payment Up Front

The Customer may be offered the option to make payment in advance of the Agency formally securing an expert to complete the Work.
The Agency commits not to accept payment in advance unless it has reasonable confidence in securing an expert for the Customer’s Work.
The Customer acknowledges that if payment is made in advance of securing an expert, the Agency cannot guarantee the availability of a suitable expert to complete the Work.
If the Customer makes an advance payment and the Agency is unable to secure an expert for the Work, the Agency will provide the Customer with a full refund of the advance payment.

Copyright

The Customer acknowledges that they do not acquire the copyright to the Work provided through the Agency’s services.
The Customer understands that the Agency, its employees, and the Experts in its network do not endorse or tolerate plagiarism. The Agency reserves the right to decline providing services to individuals suspected of engaging in such behavior. The Customer acknowledges that the Agency’s services are designed to connect qualified experts for the provision of personalized, independent research services to facilitate learning and enhance educational standards for students. The Customer agrees not to present any Work supplied through the Agency as their own or anyone else’s, either in its entirety or in part. Furthermore, the Customer agrees not to engage in any unauthorized distribution, display, or resale of the Work and to handle the Work in a manner that fully acknowledges their lack of copyright ownership.
The Customer acknowledges that if the Agency suspects that any essays or materials are being used in violation of the above rules, the Agency has the right to refuse further service to the involved individual or organization, and the Agency bears no liability for any undetected and/or unauthorized use.
The Agency commits that all Work supplied through its service will not be resold or distributed for remuneration or otherwise after its completion. The Agency also undertakes that Work will not be placed on any website or essay bank after it has been finalized.

Final Mark Awarded

The Customer is prohibited from presenting the Work as their own, as they do not possess the copyright to the Work.
Consequently, the Customer acknowledges that the quality standard they have ordered does not guarantee the mark they will receive upon submitting their own work, nor does it guarantee the final degree mark awarded to the Customer.

General

The Agency’s hours of operation are from 9 am to 9 pm Monday to Friday and from 10 am to 7 pm on Saturday. The Agency is closed on Non-Working Days, as defined above. The Agency may also, from time to time, declare typically Working Days as Non-Working Days by posting a notice on the service website. Any service or support offered on a Non-Working Day is entirely at the discretion of the Agency.
Due to the popularity of the Agency’s services, telephone and email support requests may not always be addressed immediately. However, the Agency commits to making all reasonable efforts to respond to Customer requests promptly and to handle urgent requests expeditiously.
The Customer acknowledges that any decision to rely on the research provided through the Agency to the extent that any delay in delivery may result in missed deadlines is made at their own risk. The Agency, its employees, and the experts in its network shall not be liable for such delivery delays, except as provided for in these terms.
The Customer understands that all views expressed by the Agency, its employees, and the Experts in its network regarding the use of its service are given as opinions only and do not constitute advice. Additionally, the Customer accepts that statements and views expressed by the Agency’s marketing agents and affiliates are not endorsed by the Agency and may not accurately reflect the policies and regulations of the Agency.
The Customer undertakes to review their university guidelines and regulations before placing an order and to fully acquaint themselves with their individual institute or university rules, regulations, and guidelines. The Customer acknowledges that any decision to use an Expert’s research services is made on their own initiative and agrees that the Agency, its employees, and the experts in its network are not to be held liable for any decision to use its services that may be contrary to or in violation of the Customer’s institution or university rules, regulations, or guidelines.
The Customer accepts that the Agency provides all services subject to availability and that the Work supplied is provided strictly as academic support and, as such, does not constitute professional advice.
The Customer agrees that while every effort is made to ensure that all Work is completely accurate and fully custom-written, inaccuracies may occur from time to time. The Agency, its employees, and the experts in its network will not be held responsible, except for free amendments as allowed by these terms and a discretionary discount for such occurrences.
The Customer agrees that if they submit the Work supplied by the Agency as their own, either in whole or in part, they are in breach of copyright, and they will automatically forfeit all of their rights under these terms and conditions. Any further remedy following such instances is entirely at the discretion of the Agency.
The Agency reserves the right to refuse any order and/or to refuse to enter into an agreement with any Customer, and all terms in this agreement are subject to this reservation.
The Agency reserves the right to refuse to continue with any order if it has reason to believe that the Customer intends to use the Work supplied by the Agency in contravention of these terms or of the Agency’s Fair Use Policy.
Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date.
These terms constitute the entire agreement between the Agency and the Customer from the Commencement Date and supersede and replace any prior written or oral agreements, representations, or understandings between them.
The parties, in entering into an agreement for the location of an expert to provide research services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.
For the purposes of the Contracts (Rights of Third Parties) Act 1999, the Parties do not intend to, and do not, give any person who is not a party to the agreement between the parties any right to enforce any of its provisions.
The validity, construction, and performance of any Agreement between the Parties shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.
If any provision of the Agreement between the Customer and the Agency is prohibited by law or judged by a court to be unlawful, void, or unenforceable, the provision shall, to the extent required, be severed from the agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the agreement.

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